Return and Refund Policy

Last Updated: 01/31/2024

Thank you for shopping with Craftsted! We are committed to providing you with high-quality custom/crafted arts products along with exceptional customer service. Please read our Shipping and Refund Policy carefully to ensure a smooth and satisfactory shopping experience.

Shipping Policy:

Order Processing Time:

- All orders are processed within 1-3 business days (excluding weekends and holidays) after the order is placed.

- Customized or made-to-order items may have longer processing times, and this will be specified on the product page.

Shipping Methods and Timeframes:

- We offer standard and expedited shipping options during checkout.

- Standard shipping usually takes 3 business days for domestic orders and 7 business days for international orders.

- Expedited shipping options are available for faster delivery.

- Other shipping options may be available at checkout, depending on your location or purchase.

Shipping Costs:

- Shipping costs are calculated at checkout based on the weight, dimensions, and/or destination of your order. The quantity of purchase may also impact shipping costs.

Order Tracking:

- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

- You can track your order using the provided tracking number on our website or through the carrier's website.

International Shipping:

- International customers are responsible for any customs duties, taxes, or fees incurred during shipping.

- Delivery times for international orders may vary based on customs procedures and local postal services.

Refund Policy:

Returns:

- We accept returns within 5 days of the delivery date for a store credit towards a replacement or other product with similar cost. In some cases, we offer full refunds.

- To initiate a return, please contact our customer service team at sales@craftsted.com with your order number and reason for return.

Eligibility for Returns:

- To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

- Items marked as final sale or customized/made-to-order are not eligible for return.

Refund Process:

1. Contact our customer service team to initiate the return process.

2. Ship the item(s) back to the provided return address.

3. Once the returned item(s) are received and inspected, we will process your refund or exchange.

4. Refunds will be issued to the original payment method.

Return Shipping Costs:

- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us within 7 days of receiving the order.

- Provide photos of the damaged or defective item along with your order number, and we will assist you in resolving the issue.

Contact Information:

If you have any questions or concerns regarding our Shipping and Refund Policy, please contact us at sales@craftsted.com.

Craftsted